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Exam : CIW 1D0-425
Title : CIW E-Commerce Designer

1. In an effort to provide the best customer service, your business has decided to provide synchronous solutions. Which of the following services can be used to provide synchronous online customer service?
A. A current message board
B. A live chat session
C. An online knowledge base
D. Accessible online help
Answer: B

2. A new business has adopted an e-commerce model. As its e-commerce implementation begins to evolve and refine, which one of the following would indicate a poor implementation?
A. A greater ability to track and profile customers
B. No reduction in transaction costs
C. A reduction in the amount of manual process
D. A reduction in transaction time
Answer: B

3. Which type of e-commerce would be the best option for a small-business owner?
A. Offline storefront
B. In-house solution
C. Online storefront
D. E-commerce is not yet an appropriate option for small businesses.
Answer: C

4. Domain Alpha trusts domain Beta. Domain Beta trusts domain Omega. Therefore, it follows that:
A. domain Alpha trusts domain Omega.
B. domain Omega trusts domain Alpha.
C. domain Beta trusts domain Alpha.
D. domain Omega trusts all other domains in the system.
Answer: A

5. Chuy has been assigned to investigate the viability of EDI for her company. As it relates to e-commerce, what does the acronym EDI mean?
A. Electronic Data Interchange
B. Electronic Digital Interchange
C. Electronic Digital Information
D. Electronic Data Information
Answer: A

6. Seamus is choosing an e-commerce solution for his business. He needs the ability to make updates easily while he is traveling, using his own computer to store the information. Which e-commerce Web site solution should he choose?
A. In-house
B. Online
C. Offline/hybrid
D. Inline
Answer: C

7. Siobhan must choose which type of e-commerce implementation to use for her business. After evaluating the possible solutions, she concludes that she needs the option to administer her site from almost anywhere. Which solution should she choose?
A. An offline storefront
B. An offline instant storefront
C. An online storefront
D. An online in-house storefront
Answer: C

8. Lashonda is a customer service manager who has recently heard much discussion about co-browsing. What is co-browsing?
A. Browsing that allows a customer assistance center to control the customer browser Browsing that allows a customer assistance center to control the customer? browser
B. Browsing that allows a customer to browse with friends and family
C. Browsing that is company-supervised
D. Browsing initiated by a company marketing program, intended to guide users along certain paths on the company site Browsing initiated by a company? marketing program, intended to guide users along certain paths on the company? site
Answer: A

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