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Exam : CompTIA 220-604
Title : CompTIA A+ 220-604 Exam (Depot Tech designation pathway)

1. When using an ink jet printer, a user reports that some colors seem to be missing intermittently. Which of the following is MOST likely the cause of the problem?
A. There is a problem with the document being printed.
B. The printer needs to be calibrated.
C. An incorrect paper type is being used.
D. The print head is clogged.
Answer: D

2. A user reports that a local ink jet printer is not printing. The user has a signed driver, the printers hardware is working, ink is full, print heads are clean, and the printer is connected correctly via USB. The print queue has 20 documents waiting for the printer. Which of the following is MOST likely the cause of the problem?
A. The print head has failed.
B. The printer is set to offline mode in Windows XP.
C. There is insufficient memory installed in the printer.
D. Windows firewall is blocking packets being sent to the printer.
Answer: B

3. Which of the following would be the BEST method to use to determine whether a laptop battery is seated correctly?
A. Shake the battery housing while the computer is on.
B. Remove the battery while the computer is plugged in.
C. Turn the computer on with the alternating current (AC) cord unplugged.
D. Change the advanced power management settings in the BIOS.
Answer: C

4. Which of the following is MOST likely the cause of a printing problem if a user is receiving an error before a job is seen in the print queue?
A. Print spooler service is stopped.
B. Too many documents are being printed at once.
C. The size of the document being printed is too large.
D. There is a mechanical problem with the printer.
Answer: A

5. A customer has an older laptop and wants to have the processor upgraded to make the laptop run faster. Which of the following would be the BEST action to take?
A. Fill out a work order for the customer and upgrade the laptop.
B. Inform the customer that upgrading RAM would be a better option.
C. Tell the customer that the laptop cannot be upgraded to increase performance and a new laptop should be purchased.
D. Inform the customer to avoid using the laptop on battery power and performance will improve.
Answer: B

6. Which of the following describes the difference between a network hub and a network switch?
A. Hubs repeat all traffic and switches analyze and intelligently direct the traffic.
B. Hubs intelligently direct traffic and switches repeat all traffic.
C. A switch has an uplink port to add another switch for expansion. A hub does not.
D. A hub has an uplink port to add another hub for expansion. A switch does not.
Answer: A

7. Which of the following could be installed to increase the processing capacity of some office printers?
A. duplexer
B. ROM
C. memory
D. Ethernet card
Answer: C

8. Which of the following would be the cause if a system utilizing a shared memory bus system that had its memory upgraded continues to have performance issues when using a graphic-intensive application?
A. The CPU acceleration needs to be configured to the maximum setting.
B. The screen refresh rate needs to be set to the minimum possible settings.
C. The shared system can only utilize a fixed amount of memory from system bus.
D. The Enable Write combining option needs to be selected in the Troubleshooting tab of the Advanced setting in the Control Panel Display applet.
Answer: C

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